The Emerald Hour Studs
Returns for In‑Stock Items
In‑stock items may be returned within 14 days of delivery. Items must be unused, in their original condition, and in original packaging. Customers are responsible for return shipping costs unless the item arrived damaged or incorrect.
Made‑to‑Order Items
Made‑to‑order pieces are crafted specifically for you. Because of their customized nature, these items are non‑refundable and non‑returnable unless they arrive damaged or defective.
Damaged or Incorrect Items
If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the issue. We will gladly replace the item or issue a refund.
Refunds
Approved refunds will be issued to the original payment method. Please allow 5–7 business days for processing once the return is received.
Exchanges
Exchanges are available for in‑stock items only. Made‑to‑order items cannot be exchanged.
Order Cancellations
In‑stock items: Orders may be canceled within 24 hours of purchase.
Made‑to‑order items: Cancellations are not accepted once production has begun.
Contact Us
If you have any questions about returns or refunds, please reach out—we’re here to help orders@beautifullyrooted26.com
Materials Used:
We are committed to using only the finest materials to create high-quality jewelry bases. Special attention is given to the durability and precision of our stone settings, cup chain components, and findings, which are primarily crafted from premium brass materials known for their strength and reliability.
Our metal castings are typically made from Zamak, a high-grade base metal consisting of zinc, aluminum, magnesium, and copper. This combination ensures exceptional durability and resistance to wear, making it an ideal choice for crafting stunning and long-lasting jewelry bases. Final plating layer colors Nickel, Gold, Antique Silver and Rose Gold. All crystals are either Swarovski, Preciosa, Australian and/or Aurora.
Recommendations for Longevity:
Avoid exposure to water, lotions, and perfumes.
Store items in a dry, shaded place to prevent premature tarnishing.
Clean gently with a soft cloth to maintain the finish.
In‑Stock Items: Orders containing in‑stock items ship within 5–7 business days.
Made‑to‑Order Items: Made‑to‑order pieces require 4–6 weeks for creation and processing before shipment.
